“Holistic testing” is a more comprehensive term to encompass the feedback loops. The “whole team” today can include UX designers, programmers, testers, as well as site reliability engineers. All members of a delivery team are thinking about testing from the beginning of the cycle, including how we should instrument our code to provide information about how it’s really behaving in production. Many teams are watching dashboards, alerts, digging into huge amounts of data to identify and quickly resolve issues. We’re not only concerned with the “average” customer experience. We want to ensure that all customers are having a good experience.
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